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God's Spirit Changing Lives | 815.469.2319

[Summer FAQ]

 [General Questions]

 In this section you will find answers s tot he following questions: 

1. What is the difference between Journey & Explorer Day Camp?
2. What is the meaning of the different group divisions?
3. Do you have a nurse?
4. What happens if my child visits the camp nurse?
5. How can I contact my child while he or she is attending overnight camp? *Summer only
6. How does Camp Manitoqua approach behavior management?
7. Are there specific guidelines my child needs to know before coming to camp?
8. What happens in the case of severe weather?
9. What happens on a rainy day? *Summer only
10. Who will be my child’s counselor?
11. What should I know about the Camp Store?
12. What should I know about the Pickle Shack? *Summer only
13. What happens during free time? *Summer only
14. How old does my child have to be for the Adventure Zone? *Summer only
15. What does my camper generally need to bring to Camp?
16. Do you offer before and after camp care for day camp?
17. Why should I send my child to Camp Manitoqua?
18. What is Camp Manitoqua & Retreat Center?
19. Where can I find the program letters on the website?

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1. What is the difference between Journey & Explorer Day Camp?

Journey Day Camp is a 10-week program with activities that progress throughout the summer and these campers may also participate in 4 out-trips. Explorer Day Camp is a one-week program, all activities are on our grounds, and campers can register for 5 weeks or less. Both programs have access to all of our on-ground activities, including our pool, adventure zone, and paintball where age appropriate.

2. What is the meaning of the different group divisions?

When your camper is placed in Journey or Explorer Day Camp they will be assigned to a letter or multiple letters. The table below indicates the age breakdown: 

 Shelter  Grade
 A, AA, AAA 1st & 2nd 
 B1, B2, BB, BBB 3rd & 4th 
 C, CC, CC 5th & 6th 
 D 7th & 8th 

 3. Do you have a nurse?

A registered nurse and student nurse are on call at all times to respond to camper needs. As well, each cabin and day camp group has counseling staff certified in first aid. Nursing staff stores and distributes all medications. Parents/caregivers are asked to bring any specific medications needed for their camper in a Ziploc bag with appropriate labeling. Nursing staff will follow the specific guidelines listed for prescriptions. King’s Camp and Project Manitoqua medications will be distributed by the appropriate counseling staff.

4. What happens if my child visits the camp nurse?

Campers who require care beyond basic first aid will be cared for by the nurses. Examples of these needs include headaches, some cases of homesickness, nausea etc. When your child visits the nurse, a nurse’s note will be sent home. Phone calls will be made in response to the following situations: permission to administer medication other than that given by parents/caregivers, head-related injuries, fever or stomach illness, severe cases of homesickness, and emergencies. There may be other situations that warrant a phone call home.

*please note: if your camper goes home due to sickness or misses a day of camp, a refund will not be given. 

5. How can I contact my child while he or she is attending overnight camp? *Summer only

A great way to communicate with your overnight camper is to drop off or send packages and/or letters. Sending an e-mail message to overnight campers is also an option! You may send e-mails to camper@manitoqua.org. Please limit emails to one family e-mail per day and include your camper's name in the subject line. Our staff will deliver any items received in the office at dinner each day. Items received after 3:00 pm may be delivered the next day. Packages, letters, or e-mails to King’s or Project Manitoqua campers will not be delivered, as these programs are off-site.

Visits to campers and phone calls from campers can increase homesickness and are therefore discouraged. Please do not send a cell phone with your child. If found, cell phones will be held and returned at Friday pick-up.

6. How does Camp Manitoqua approach behavior management?

Behavior management is used when a camper’s behavior is outside the expected guidelines. Our behavior management plan includes responses at the following levels:

  • Level 1: When behavior is outside of guidelines, staff will redirect camper to an acceptable choice.

  • Level 2: When behavior becomes disruptive or disrespectful, staff will give a verbal warning and/or remove camper from the situation or environment for a brief time out.

  • Level 3: When behavior continues after a level 2 response, area directors establish a written behavioral contract with the camper. Copies of the contract are sent home.

    Contracts include a 3 step consequence plan if the behavior is repeated:
  • Step1 - contract,
  • Step 2 - phone call home,
  • Step 3 - camper is sent home for the day (or if overnight camp, sent home for the remainder of the week)*.

    Aggressive behavior is handled immediately by the Program Coordinator and constitutes an automatic behavior contract and phone call home.

  • Level 4: Behavior after Step 3 may result in dismissal from the camp week or the entirety of summer program(s).

    Positive reinforcement is thread through all programs and levels of response to promote positive behaviors.

*Any camper sent home will not receive a refund.

7. Are there specific guidelines my child needs to know before coming to camp?

The following guidelines are important for your child to know before coming to camp:

  • At all times campers are expected to respect others and respect camp
  • Electronic devices such as cell phones, MP3/CD players, games, radios, and other devices are not allowed
  • Drugs, alcohol, tobacco products, and offensive language are prohibited
  • Modest and appropriate clothing must be worn while camp is in session
  • Clothing that reveals undergarments, short shorts (shorts must be at least fingertip length), tank tops with straps less than 2 fingers width, or clothes that reference drugs, alcohol, violence, and inappropriate innuendos are not allowed at camp
  • Athletic shoes with covered toes must be worn at all times. The only exception is swimming, sleeping, or showering
  • Appropriate swimwear includes one-piece bathing suits and trunks

8. What happens in the case of severe weather?

In the case of severe weather, our staff is trained to calmly move campers to designated shelter areas. Campers will remain safely in these areas until an “all clear” has been issued. Our office regularly monitors weather and is equipped with a weather radio.

9. What happens on a rainy day? *Summer only

During rainy days, staff will have indoor activities prepared. Each program has a specific indoor area for this time. In the case of rain during:

  • early/late stay: parents may walk campers to and from the lower level Dining Hall.
  • drop-off/pick-up: staff will place signs at entrances. Explorer and Rez campers will meet at the upper-level Chapel. Journey campers will meet at the lower level Chapel.

10. Who will be my child’s counselor?

We hire our summer staff with care and prayerful consideration. Camp Manitoqua holds personal interviews, runs national background checks, and requires multiple references for each staff member. All staff members go through a ten-day orientation before camp begins to equip them with the skills needed to care for children. This includes training in behavior management, schedules & planning, teamwork, leadership, CPR & First Aid, communication, and specific camp procedures.

Manitoqua seeks only the most qualified college-age students who are committed to working with children and youth. Most are studying areas such as education, social work, and youth ministry.

11. What should I know about the Camp Store?

The camp store is open Monday, Wednesday, and Friday during free time for campers. During the summer, parents/caregivers may visit the camp store Monday 10:30-12:00, Wednesday 1:00-6:00, and Friday 11:00 – 3:00. Items range in price from $0.50 to $25 and include stuffed animals, t-shirts, sweatshirts, water bottles, postcards & stamps, Frisbees, jewelry, carabineers, and much more. Rez campers may use pre-purchased debit cards at the Camp Store.

12. What should I know about the Pickle Shack? *Summer only

The Pickle Shack, commonly known as a canteen, is open daily during free time. Snacks for sale include bottled water, soda pop, Gatorade, ice cream, chips, candy, pickles, and much more. Campers are limited to 2 sweet items & 1 soda per day. Pricing ranges from $0.25 to $1.50. Rez campers may use pre-purchased debit cards at the Pickle Shack.

13. What happens during free time? *Summer only

Free time is a valued part of the camp day. A greater sense of well-being is encouraged through the opportunities free time provides for campers, such as space for creative expression, active play, friendship-building, and times to develop decision-making skills. During free time, your child will be allowed to visit various areas of camp that feature unique and structured activities. All areas are supervised by counseling staff. These areas include:

  • Pond | fishing, frog and tadpole viewing, and science center tools such as bark rubbing supplies, magnifying glasses, sun print paper etc. are made available at the pond
  • Aquatic Center | water slides, a splash pad, and a zero depth entry pool (up to 3 & 1/2 foot depth), provide an exciting place to cool down
  • Creek Walking | supervised walks allow campers to explore the active life of camp’s creek bed
  • Game room | games include carpet ball, box hockey, foosball, pool, table tennis and other various games
  • Pickle Shack | sweet, salty, and ice cream snacks, as well as water, Gatorade, pop and other items, are sold at the pickle shack; items range from $0.25 to $1.50 and are limited to 2 sweet items and 1 pop/ per camper/ per day
  • Camp Store | items for sale range from $0.50 to $25, and include stuffed animals, t-shirts, sweatshirts, water bottles, postcards & stamps, Frisbees, jewelry, carabiners, and much more
  • Art Hut | camp’s home for painting, drawing, building, and crafting
  • Basketball Courts |  pick-up games, knockout tournaments, epic ball, and box hockey happen daily at the courts

14. How old does my child have to be for the Adventure Zone? *Summer only

Adventure Zone activities for summer programs are grade specific. Participation is based on the grade that the camper is entering in the fall.

  • Tree Climbing | 3rd +
  • Low Ropes Courses | 3rd +
  • Climbing Towers & Zip Lines | 5th +
  • High Ropes Course & Pamper Pole | 7th +

15. What does my camper generally need to bring to Camp?

Bible, one piece swim suit, towel, mesh bag for hang drying, gym shoes, extra clothes, sunscreen, bug repellent, water bottle, and optional spending money*.

*Program-specific packing lists will be sent out three weeks before your camper comes to Camp. Please be sure to review that list to make sure your camper is adequately prepared for Camp.

16. Do you offer before and after camp care for day camp?

Extended care is offered both before and after day camp. Located in the game room of the lower level dining hall, extended care affords campers additional opportunities to interact and play. Activities can include active games such as carpet ball or box hockey, or relaxing activities such as card games, puzzles, and drawing. Extended care hours are 7:15-8:30 am and 5:00-6:00 pm. There is a five dollar charge per camper per use, which will be applied to the week’s balance if not paid ahead or upon use.

17. Why should I send my child to Camp Manitoqua?

Visit the following links to learn more about our summer programs and to read our summer camp mission statement

Summer Camp Mission Statement | Article 

18. What is Camp Manitoqua & Retreat Center?

Visit the following links to read about Camp Manitoqua's mission statement and history.

Purpose/Mission/Vision | History

19. Where can I find the program letters on the website?

You can login to the parent page to view these letters using the password received with your registration confirmation. Program letters are only available to those who have registered for camp.

 

[Registration FAQ]

 The following section will address the following questions:

1. Can I use my mobile device to register?
2. How much do I have to pay when I register my child?
3. Do I have to pay by Echeck online?
4. How do I obtain a coupon code or group registration ID?
5. When will I receive my confirmation letter?
6. What does it mean when the confirmation letter says my child is enrolled (not confirmed)?
7. My camper has been placed on a waitlist, how does that work?
8. How do I add a roommate/friend for my camper?
9. What if I need to change the week my camper is coming? Is there a cancellation or change fees?
10. When will I receive information about my child's program?

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1. Can I use my mobile device to register?

Yes, with the new update to our online registration, you may now use any mobile device. If you have any issues registering your camper, please do not hesitate to call the camp office at 815.469.2319. We want to provide assistance in using this new online system, and we want your feedback!

2. How much do I have to pay when I register my child?

  • Explorer Day Camps | $90 per week is the minimum payment due at registration.
    Balance due on the first of the month that each week falls into. 
  • Journey Day Camp | $420 is the minimum payment due at registration. 
    Balances of $420 is due on the 1st of May, June, and July

  • There are no payment plans available for all remaining programs. Full payment must be made upon registration. 

3. Do I have to pay by Echeck online?

No, you do not have to pay by Echeck. We do accept credit cards (Visa, Mastercard, and Discover). Echeck is the preferred method of payment. EChecks saves the Camp merchant fees, and paying less in fees helps us to keep the costs of camp low.

You will need to provide the same information that is on a regular check—your account number and your routing number. Camp Manitoqua does not see this information. We use a third party processing company that has policies and procedures in place to secure information. For this reason, we feel comfortable asking parents to consider this method of payment.

4. How do I obtain a coupon code or group registration ID?

When registering online you will see options for entering a Group Registration ID.  If you are unsure if your church offers a group registration ID, please contact your church office. At this time, we do not have coupons available to the general public.

To foster the spirit of making new friends, groups larger than four (4) will not be assigned to the same cabin or day camp group - no exceptions. 

5. When will I receive my confirmation letter?

Approximately two business days after you register or enroll, you will receive a confirmation letter by email that will include your balance due and any payments that have been made. Any activity on your account (payment or change to program) will generate this letter, so you may receive it more than one time. If you have not received a confirmation letter, and it has been more than three business days since you registered, please call our office at 815.469.2319 to verify that your camper is registered.

6. What does it mean when the confirmation letter says my child is enrolled (not confirmed)?

This means that your camper is not registered and does not have a spot held at camp. The main reason for this is that the minimum required deposit has not been received. In most situations, we need for you to either send in a payment or go online and make a payment towards the programs you wish to register your camper for. Please note, your camper will be removed after 10 days of being in the enrolled status or if the program fills. If you feel your camper should be in a registered status, please give our office a call at 815.469.2319, and we will be glad to check your account.

7. My camper has been placed on a waitlist, how does that work?

If your camper has been placed on a waitlist that means the program is filled. The only way a camper can be placed in a program, once it is filled, is if someone cancels. The office reviews the waitlist every week and if a spot opens up, the parent of the camper will be called and/or emailed and given the opportunity to register for that spot. Please note, if a message is left, the parent has 24 hours to call and let the office know if they would like the spot before it is offered to another camper.

8. How do I add a roommate/friend for my camper?

Log in using your log-in and password; find the Optional Items on your dashboard. From there you will be able to select ‘cabin/group-mate request’. In this area, you can enter the first and last names of friends that you would like to request for your camper.

9. What if I need to change the week my camper is coming? Is there a cancellation or change fees?

Yes, all programs and sessions are subject to change or cancellation fees. You must call the office to make any changes or to cancel a program. Changes and cancellations must be requested 7 days before the week/program in order to receive any refund or change (changes are subject to availability). Full refunds will be given for a documented medical emergency. Registrations are non-transferable.  Otherwise, cancellation refunds are subject to fees withheld, and changes subject to a charge as follows:

 Camp Change Fee  Cancellation Fee 
 Journey Day Camp $50  $100 (last day to cancel is May 7)
 Explorer Day Camp  $10 $25 
 Overnight Camp $10  $25 
 Swim Lessons $10  $15 

10. When will I receive information about my child's program?

We are sending out two program specific letters by email to registered campers.  Three weeks before your child’s session, we will send out a final program letter with all of the information you need to prepare yourself and your child for camp.

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*Programs are subject to cancellation by Camp Manitoqua. Participants will be notified one week prior to the event and given a full refund if the program is canceled due to lack of interest or participants in the program.